And while Ingo is proud of the current Steinways, he laments there are no longer any of his generation of craftsmen, whose work has been baked into the very piano he is tuning. Steinway, who brought Ingo to this country to ensure the quality of the pianos being constructed in his eponymous New York factory. Watching him work, I can appreciate the ancient art in which he has been trained. I feel the shame of not having continued my lessons as my mother wished. He tells me the action on my piano has become stiff from underuse and urges me to find ways to have the piano played more often. A master of the piano, he works alone, with no apprentice to watch him gently tugging on the tuning wrench to loosen or tighten the strings.
He has often been asked to set up programs to train tuners, he says, but nothing has come of it. Of course, they have to have a basic ear for the sounds, but one does not have to be musical or skilled.” I ask if he has trained successors, and he confesses he has not. As I sit across the living room while he works, I ask Ingo whether he could teach anyone - even me - to tune a piano. He speaks fondly of each of them, though none was able to tune a piano. Ingo has tuned pianos for such luminaries as Arthur Rubinstein, Marian McPartland, George Shearing and Leonard Bernstein. He knows where this piano spent much of its life - “an elderly woman on Park Avenue owned it and I took care of it” - and was pleased when he found a welcoming new home for it. To him, my piano is an old friend, his visits to it like returns to his childhood neighborhood. Perhaps the sheep are different.” I purchased the piano from Ingo several years ago, so he knows it well. “This is Scottish felt, and for some reason it is no longer available.
“The felt in this piano cannot be duplicated today, and it makes a difference in the sound,” Ingo explains. Ingo tells me that the felt in my 1936 Steinway is the original. Each Spirio service visit will last approximately 2.5 hours.His father, who once tuned for Sergei Rachmaninoff in Vienna, trained Ingo rigorously, demanding that his son master the construction of the piano before learning to tune one. Spirio service visits include calibration, which is highly specialized and involves the regulation of electronic components to ensure performance accuracy. Each service visit will last approximately 2 hours. Our goal is to provide the highest standard of care and maintenance of your instrument. If further service would benefit the piano, we will provide recommendations based on our assessment. The technician will then address concerns of touch and tone. Once on overall assessment is completed, the technician will tune the piano to standard pitch including any pitch adjustment as needed. Every appointment will begin with an initial assessment of the pitch, touch and tone of the instrument. Our full-service appointments include much more than a standard tuning. We recommend that a Steinway-approved piano technician service your instrument three to four times a year.Įvery technician we work with has had many years of experience - they are experts that will provide the highest level of service for your instrument.
Expert tuning and service is required to keep your piano performing at its best. All pianos are composed of sensitive materials that are impacted by usage and environmental changes. Several service plan options are available to ensure your instrument receives the highest level of care. Upon completion of your initial service appointment, we will email a reminder for when your next appointment should be scheduled. When you click on the SCHEDULE APPOINTMENT button, you will be able to select a date and time, choose a piano technician, and then confirm the appointment.
After purchasing a Steinway & Sons Service Plan or One-Time Appointment, you will be able to immediately schedule an online appointment with one of our qualified piano technicians!Ī link to the scheduling calendar will appear on both your Order Confirmation Page and in your Order Confirmation email.
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